Permitted Payments

Rent - Charged per calendar month, unless you move in mid-month then the first payment is calculated using the daily rate as set out in the tenant fee ban legislation.

Security Deposit - Usually the equivalent to 5 weeks rent calculated as follows: (rent per calendar month x 12) ÷ (52 x 5)

Holding Deposit - This is taken to take a property off the market and is equivalent of 1 week’s rent per tenancy. This is calculated as followed: (rent per calendar month x 12) ÷ 52
Please see our prescribed information on Holding Deposits for more information on how and when this may be returned to you.

Payments in Default - These are permitted payments that are charged to you if you default on a clause in your tenancy and are as follows:

• Missed appointments – If a landlord has arranged for a contractor to visit the property to carry out remedial work and the tenant refuses entry or is not there to grant access then any charges levelled at the landlord from the contractor will be passed to the tenant/s and charged at £60 including VAT.
• Avoidable or purposeful damage – Damage to the property caused by neglect, careless or wilful behaviour will be a breach of tenancy and will be charged to the tenant at cost of damaged caused.
• Replacement keys – The cost of cutting new keys will be charged to the tenant(s) if you are at fault and have lost them or if a locksmith must be called charged at £2.50 per key if a standard key or this could be up to £35 for a specialist key i.e. a master key plus any callout charges incurred for the locksmith to attend if required.
• Emergency/out of hours call-out fees – Tenants will be charged for any out of hours service needed as a result of tenant actions, such as an emergency glazer, plumber or locksmith if the tenant caused the property issue/repair in the first place. Tenants will not be charged for other out of hours services if they have not caused the issue. These charges are dependent on the severity of the damages and can vary from contractor to contractor. You will be notified of any charges incurred to you as a result of damages before a contractor is booked so you can review the cost and decide if the repair can wait for a contractor to attend in hours.
• Tenancy Surrender Charge – If a whole tenancy wishes to surrender the tenancy before the end of the fixed term and this is agreed in writing with tenants and landlord then the tenant will be liable for the landlords re-letting fee as outlined on landlord fee cards in our office and any rent due up until a new tenancy is signed, to a maximum of the rent due until the end of the fixed term.
• Rent Arrears Charges- To pay the administration costs if a Rent payment is not received and therefore needs to be chased:
  • £15 inc. VAT will be applied when we need to chase by email, text, phone and post, up to the point where the unpaid balance is cleared 5 days after rent due.
  • £30 inc. VAT will be applied where a Rent chase visit to the Property is required.
  • Interest on rent arrears will be charged daily at 3% above the Bank of England base rate once the arrears is more than 14 days.

Council Tax Payments - If under the terms of your tenancy agreement you are liable to make these payments then you must ensure these are paid and there are no arrears when your tenancy ends. Payments are as per your local council rates and are to be paid directly to them.

Utility Payments -   If under the terms of your tenancy agreement you are liable to make these payments then you must ensure these are paid and there are no arrears when your tenancy ends. Payments are as per your supplier and are to be paid directly to them.

TV license payments -  If under the terms of your tenancy agreement you are liable to make these payments then you must ensure these are paid and there are no arrears when your tenancy ends. Payments are as per your supplier and are to be paid directly to them.

Communication services    - If under the terms of your tenancy agreement you are liable to make these payments then you must ensure these are paid and there are no arrears when your tenancy ends. Payments are as per your supplier and are to be paid directly to them.