For the foreseeable future, all branches will be closed but a core team will be working remotely Monday - Friday 9.30am - 5.30pm to keep core business activities going. Only emergency maintenance will be handled over the weekends.

Cardiff: 02920 640200 Newport: 01633 223300 Pontypridd: 01443 402400 ADVERTISE NOW ›

Important Information for Tenants

Tenants guide to renting with Pinnacle

Registering your interest, finding the right property, booking a viewing.... there is a lot to do when looking for a house to rent. Here at Pinnacle, we try to take the chore out of lettings. Click the button below to find out more of what needs you need to do to rent a house.

Permitted Payments

At Pinnacle, we believe in being open and honest about any charges a tenant could incur. It means you can see exactly what you'll need to pay, without any surprises! Please see click on the PDF below for further information.




Pinnacle is a member of the TDS Custodial Scheme. TDS holds your deposit and you will need to log into your TDS account and request it is returned to you. If you do not have a login please contact TDS on 0300 037 1001 and they will re-send your login details. To find out more information about deposits and how they work click the button below.

For more information on the scheme, click here

For any queries regarding your deposit, please email:

Guarantor Policy

If you are a student, unemployed or your credit check does not meet the landlords requirements then we may require each tenant to have a guarantor. The guarantor should be UK based a homeowner and agree and understand they will also be credit checked. 

 The guarantor will be required to sign a document agreeing to guarantee the rent.  The guarantor upon signing this document understands that they will be required to pay the rental amount if you are unable to pay your rent at any stage of the tenancy.

The guarantor also agrees to guarantee any damages caused by yourself during the tenancy should you not be able to pay for them. The guarantor will also be required to provide a utility bill as proof of address and will have to pass the affordability calculator on page 11 of the tenant application pack that will be provided prior to letting a property with us.



Let us know if something needs fixing. You can do this quickly and easily on-line. We understand that sometimes things break and a lot of the time no one is to blame, so please don't put off letting us know about maintenance. To report, track or just find out more about maintenance click the button below.

Moving out

What do you as a tenant need to do before you move out and in order to get your deposit back? Click the button below to find out.

Moving In Booklet

Everything you need to know as a tenant when moving in to your new property is contained in a printed booklet, which is available at the Cardiff office. Just pop in and ask for your copy.



Help with mould and condensation

This guide is to give you additional advice to help you deal with mould and condensation.Help_with_Mould_and_Condensation_2018.pdf

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