Cardiff: 02920 640200 Newport: 01633 223300 Pontypridd: 01443 402400 ADVERTISE NOW ›

Important Information for Tenants

Tenants guide to renting with Pinnacle

Registering your interest, finding the right property, booking a viewing.... there is a lot to do when looking for a house to rent. Here at Pinnacle, we try to take the chore out of lettings. Click the button below to find out more of what needs you need to do to rent a house.

Tenant fees

At Pinnacle, we believe in being open and honest about the fees we charge tenants. It means you can see exactly what you'll need to pay, without any surprises! Click the button below to find out exactly what our fees are and what they pay for.



Pinnacle is a member of the Tenancy Deposit Scheme (TDS). This means we can legally hold tenant's deposit money in our regulated bank account. To find out more information about deposits and how they work click the button below.

Deposit FAQ's

There can be a lot of questions around deposits and in order to answer some commonly asked questions, we have produced an FAQ's to try and answer your questions. Click the button below to find out more.


Let us know if something needs fixing. You can do this quickly and easily on-line. We understand that sometimes things break and a lot of the time no one is to blame, so please don't put off letting us know about maintenance. To report, track or just find out more about maintenance click the button below.

Moving out

What do you as a tenant need to do before you move out and in order to get your deposit back? Click the button below to find out.

Moving In Booklet

What you as a tenant need to know when moving in to your new property. Click the button below to find out.

Help with mould and condensation

This guide is to give you additional advice to help you deal with mould and condensation.Help_with_Mould_and_Condensation_2018.pdf

Book valuation