For the foreseeable future, all branches will be closed but a core team will be working remotely Monday - Friday 9.30am - 5.30pm to keep core business activities going. Only emergency maintenance will be handled over the weekends.

Cardiff: 02920 640200 Newport: 01633 223300 Pontypridd: 01443 402400 ADVERTISE NOW ›

Dear Landlord,
We wanted to thank you for your patience and bearing with us as we manoeuvred through new processes, new working operations and changing legal requirements to make sure that we can provide the best possible service.

We know that some processes are not what you are used to, however please be assured that we are doing our best to make things as easy as possible under current legal constraints.
Our staff, and company as a whole, are working under increased workloads in all areas, due to a hugely increased applicant demand which stems from a backlog in people being able to move. We are doing our best to respond to all queries as quickly as we can, and appreciate you understanding any minor delays.

Due the spike in demand, our properties have been being let extremely quickly, with video tours of our properties proving invaluable during this period and have helped potential tenants get a good idea of the property before viewing. As the local universities will be welcoming back students in September, we have seen a our student houses letting quickly and consistently! Now that we're able to undertake viewings on occupied properties, we should see the rest of our stock doing the same, including professional properties and room by room tenancies.

Rightmove has recently reported a huge 261% interest increase in rental properties compared to before the lockdown. That's a 74% year on year increase. With these levels of demand, we're in a strong position to rent your property and give you the security and peace of mind knowing your property is occupied and rental income secured.

As mentioned, we'll now be beginning viewings in occupied properties, with the recent Government update stating 'prospective tenants can now make appropriate arrangements with landlords, agents or property owners to view properties.' The full write up of the guidelines can be found here

We are still following guidance relating to those tenants who are self-isolating. Please be assured that we will be working with the tenants to ensure that we can rent your property as promptly as possible. We will be following all legal requirements inline with Government advice in terms of safety for tenants, staff and potential tenants. All of our staff have been fully trained in these procedures, and will advise everyone involved in viewings before entering any properties. 

Note: Some of your properties may have been vacant for some time, and may require a light clean before new tenants move in. If this applies to your property, a member of our team will be in touch to speak to you regarding this.

Due to the on-going pandemic, the Welsh Government has introduced new regulations that extend the minimum notice period that a landlord must give tenants in an Assured Shorthold Tenancies. The new regulations require six months for both the Section 8, and Section 21 notices. The previous period was three months. This would mean, for example, that even if a tenancy is two months in arrears, their Section 8 notice would reflect that they had six months until their tenancy ends. 
These regulations will last until at least September 2020, and may extend further past this point. The only exception to the extended Section notices would be in relation to anti-social behaviour which will continue to have a three month notice period.

Please note that any notices issued before this point will still be valid.  .

If you wish to read more on this topic, the Welsh Government have written up a full FAQ available here. 

Any claims brought before August 3rd were immediately stayed under the previously announced suspension to all possession proceeding. Except in cases where the final order for possession has been issued, claims will not be listed, relisted, heard, or referred to a judge until one party files and serves a Reactivation Notice confirming that they wish the case to be listed, relisted, heard, or referred. The Reactivation Notice must confirm that the party filing and serving wishes the case to be listed, relisted, heard, or referred, and must have details of updated rent accounts for the previous two years. The Reactivation Notice should be both filed with the court and served on the defendant and can be filed and served on or after 23 August 2020.

If no Reactivation Notice has been filed and served as of 4pm 29 January 2021, the claim will be automatically stayed. In response to a reactivation notice, the court must give at least 21 days' notice to the parties of any hearing listed or relisted. The court will then fix a date for the hearing.

Please follow this link for practice direction

If you have any further questions, or wish to discuss this information with our staff, please do not contact to hesitate us via email on or via phone on 02920640200. Please note that there may be a short delay before we get back to you due to the current demand.

Many Thanks,

The Pinnacle Team 

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