For the foreseeable future, all branches will be closed but a core team will be working remotely Monday - Friday 9.30am - 5.30pm to keep core business activities going. Only emergency maintenance will be handled over the weekends.

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Rent Smart Wales FAQs

New legislation is being enforced to raise the standards of the private rented sector in Wales. If you are a landlord, you must comply with this, by registering with Rent Smart Wales. We've been receiving lots of questions about the new legislation, so we've answered some of the FAQs below, to help you see if you're compliant with it.

What is Rent Smart Wales?

The Housing (Wales) Act 2014 introduced the new compulsory system of registering and 
licensing for landlords and agents in Wales.  This is now live, and Landlords have until the 23rd November 2016 to comply.  The aim is to raise standards in the private rented sector in Wales.


How do I register?

If you haven’t done so already please go directly to the Rent Smart Wales Website to register your details and the details of your property/properties.  Upon registration, you'll be asked to pay a registration fee of circa £33.50 (paper copy for registration is £80.50).

What if I want to manage my own property?

Landlords who wish to manage their own properties will then need to follow these steps:

i) Sign up for a training course at a cost of between £50.00 and £150.00.
ii) Sit and pass a test.
iii) Be deemed fit and proper.
iv) Apply for a licence at a cost of £144.00 (the paper copy is £186.00).

What if Pinnacle manages my property?

Alternatively, if we manage your property, you simply need to name Pinnacle as your managing agent during registration with no additional cost, other than the £33.50 registration fee. This is all you need do to become compliant with the legislation.

What if Pinnacle doesn’t manage my property but I now want them to?

If you are a current landlord using our Letting Only Service and would like to switch to Fully Managed, please let us know and we will switch your service type.  Contact to discuss this. 

I do not want to obtain a license or I am unable to?

Please email or call 02920 640200 who will talk through your options and the next steps.

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