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What is an Emergency?

It is our view that an emergency situation is when the incident is dangerous, life threatening or may result in personal injury or a public liability claim or serious deterioration of the property. If you have an emergency situation, for example, water coming through the ceiling, we will endeavour to help you immediately.

Is the issue an emergency?

We will only pay for contractors to attend the property out of office hours in the event of emergencies. We deem an emergency to be placing tenants in danger or serious deterioration of the property.


 
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