Cardiff Letting Agency “Best in Britain”.
On Friday we won Gold in Property Management and were crowned Property Management Company of the Year 2015 at the Sunday Times Lettings Agency awards, for companies managing between 500 and 1000 properties. This is the second time in two years that we have won the award for being top property management department in the UK. The judges were impressed by the way that our property management team work closely with landlords, tenants and contractors to get the best outcome for everybody. Our property management team is made up of people from different industries to bring new values and experience to the department. The team closely follows it's customer satisfaction score, even having a screen in their office to live stream it to the team throughout the day, and are always trying to get a higher score.
We also won bronze for having the Best Lettings Website nationally, the judges were impressed by the importance we give to content and how regularly we update the website. By reviewing the website weekly we are able to gather insight from employees and make improvements to content and user experience.